Politique d’expédition

Order Processing

All orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day. You'll receive a tracking number by email as soon as your order ships.

Shipping Times

Estimated delivery is 7–15 business days depending on your location. International orders may take slightly longer due to customs processing.

Shipping Rates

We offer free standard shipping on all orders. Any duties or import taxes, where applicable, are the responsibility of the customer.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking link. Please allow 2–4 days for tracking information to update.

Questions?

If your order hasn't arrived within 20 business days, contact us at support@coolpaws.com and we'll make it right.